Test Bank for Managerial Communication Strategies and Applications, 7th Edition, Geraldine E. Hynes, Jennifer R. Veltsos,
Table Of Content
Preface to the Seventh Edition
What’s New in This Edition
Acknowledgments
About the Authors
PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Importance of Studying Managerial Communication
Summary
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Summary
Chapter 3. Communicating With Technology
A Framework for Using Technologically
Mediated Communication
Matching Technology and the Message
Communicating with Technology at Work
Considerations for Technology Use
The Management Challenge
Summary
PART II. COMMUNICATING WITH GROUPS
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams
Strategic Considerations for Meetings
Strategic Considerations for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Summary
Chapter 5. Making Presentations
Plan Your Presentation
Organize Your Presentation
Anticipate Questions
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Summary
Chapter 6. Communicating Visually
Document Design
Using Graphics
Designing Graphics for Accessibility
Copyright Considerations for Graphics
Summary
PART III. WRITING AS A MANAGER
Chapter 7. Writing in the Workplace
The Unique Role of Managerial Writing
Stage 1: Planning
Stage 2: Composing
Stage 3: Revising
Collaborative Writing
Summary
Chapter 8. Writing Routine Messages
Audience Adaptation
Organizational Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
Summary
Chapter 9. Writing Reports and Proposals
The Report-Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Summary
PART IV. UNDERSTANDING MESSAGES
Chapter 10. Listening
Benefits of Listening
Barriers to Listening
Preparing to Listen
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
Summary
Chapter 11. Communicating Nonverbally
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Summary
Chapter 12. Communicating Across Cultures
Rationale
What Is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
What Is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Summary
PART V. COMMUNICATING INTERPERSONALLY
Chapter 13. Managing Conflict
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving: The Win–Win Strategy
Conflict and Management Success
Summary
Chapter 14. Negotiating
Negotiation and Networking
Negotiation and Conflict
A Strategic Model for Negotiations
Layer 1: Culture and Climate
Layer 2: Sender, Receiver, and Purpose
Layer 3: Time, Environment, Content, and Channel
Layer 4: Core Strategies
Summary
Chapter 15. Conducting Interviews
Barriers to Effective Interviews
Strategies for Effective Interviews
Employment Interviews
Performance Review Interviews
Networking
Summary
Index
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